Quality & Safety Policy

Quality Policy

We are comitted to achieve fullest satisfaction of our patient's by fulfilling their healthcare need. We strive to achieve our commitment by -

• Establishing healthcare procedures and protocols.
• Providing frequent training and awareness to hospital personnel.
• Continually improving our performance by setting and achieving service standards and improvement targets, complying with legal and professional requirements.

Safety Policy

The Hospital believes that the safety of the patients, staff and visitors over rides all other considerations. The hospital ensures safety & security in the hospital by establishing safety protocols for each functional area.

The senior most persons in each area have been made responsible and accountable for safety & security of the patient and people in that area. The hospital is committed to continually improve its safety performance -

• By setting and achieving safety improvement targets
• by complying to the applicable legal requirements
• By providing frequent safety education & training to its personnel
• By conducting frequent safety drills
• And by conducting regular safety checks and audits

The hospital is committed to achieve safety standards matching international parameters with active support of our personnel, patients, and visitors.

Quality Policy of Department of Lab Services

BIMR Hospitals (Department of Lab Services) provides total health care and ensures safety to its patients, with the utmost levels of skills, compassion, motivation, professionalism. It maintains impartiality, confidentiality, ethical practice, imparting, consistent, effective, timely, quality results and therefore quality treatment at affordable costs.

Department of Lab Services, BIMR Hospitals facilitates medical education and is committed to deliver quality test results as per established and validated test methods.This is being achieved through developing a transparent Quality Management System as per the requirements of NABL, personnel being familiarized with Quality Management System through comprehensive education and patient training within hospital based setting, teamwork and commitment of the employees to strive achieve Customer (Patient/Physician) satisfaction.

Impartiality Policy of Department of Lab Services

Department of lab services, BIMR Hospitals is not involved in any activity that could compromise its technical judgment.

It is free from any type of commercial, financialor any other pressure that could influence its technical judgement or affect its competence and accuracy.